Privacy Policy

This privacy policy explains our commitments and practices regarding the personal information of fancybet platform users. By creating an account or using any of our services, you are considered to have accepted the terms of this policy. Along with reading this policy, please also read our Terms and Conditions, as both documents together govern the relationship between you and fancybet.

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Section 1What Information We Collect

fancybet collects various types of information from users to run its services properly. This information comes from two main sources: (a) what you provide directly, and (b) what is collected automatically while you use the site.

1.1 Information You Provide Directly

Information you provide when registering an account or using our services:

• Full name and date of birth
• Email address and mobile number
• National ID or passport details (for identity verification)
• Financial information — such as bKash, Nagad, Rocket, Upay or bank account details required for deposits and withdrawals
• Account settings and preferences set by the user

1.2 Automatically Collected Information

When you use the fancybet website or app, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time of site access and page browsing patterns
• Usage data collected through cookies and similar tracking technologies
• Transaction history and betting activity details

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Section 2Purpose of Data Use

fancybet uses collected information only for legitimate and specific purposes. It is never sold or shared with third parties for commercial purposes.

2.1 Service Delivery and Account Management

Your information is used to open, verify, and keep your account active. Your financial information is processed to complete deposits, withdrawals, and other financial transactions. Our customer support team uses this information to assist you via 24/7 live chat and email.

2.2 Security and Fraud Prevention

Your information is analysed to prevent unauthorised access, fraud, and money laundering on the fancybet platform. If an unusual transaction is detected, we may contact you for verification.

2.3 Service Improvement

Anonymous statistical data is analysed to improve the overall user experience and for technical development of the platform.

2.4 Communications and Notifications

Important account notifications, security alerts, and transaction confirmations are sent to your registered email or mobile. You can opt out of promotional communications at any time.

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Section 3Data Security Measures

Keeping your information secure is one of fancybet's top priorities. Multiple layers of security measures are maintained for this purpose.

3.1 Encryption and Network Security

All data transmissions are secured through SSL encryption. Sensitive data stored on servers — particularly passwords and financial details — is protected with additional encryption. Firewalls and intrusion detection systems are active at the network level.

3.2 Access Control

Only authorised staff can access user information, and only to the extent necessary for their role. All access is logged and reviewed regularly.

3.3 Data Retention Period

Necessary information is retained for as long as your account is active. Even after account closure, certain information may be kept for a defined period to meet legal obligations, after which it is securely deleted.

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Section 4Sharing Information with Third Parties

fancybet does not sell your personal information to any third party. However, information may be shared with trusted partners in specific circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay and banking partners to complete transactions.
• Identity verification services: Specific information is processed with approved technology providers for account verification.
• Technology service providers: Information may be shared with contracted companies for cloud hosting, analytics, and security services under strict confidentiality agreements.
• Legal obligations: Required information is provided in response to court orders or lawful requests from government authorities.

In all these cases, third parties may only use the information for the specified purpose and are bound to comply with our privacy standards.

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Section 5Cookies and Tracking Technologies

The fancybet website uses cookies to function properly and to improve the user experience. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential cookies: Strictly necessary for maintaining login status and core site functions. These cannot be disabled.
• Functional cookies: Help remember your language and other preferences.
• Analytics cookies: Collect anonymous data to understand overall site usage patterns.

Most cookies can be controlled or deleted from your browser settings, but disabling essential cookies may cause some site features to not work properly.

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Section 6Your Rights and Controls

You have several important rights over your own information, which fancybet respects.

6.1 Right to Access and Correct Information

You can view and correct the information stored in your account at any time. Most information can be updated directly through account settings. Some changes may require re-verification of your identity.

6.2 Request to Delete Information

After closing your account, you may request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a set period.

6.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can stop them by clicking the 'Unsubscribe' link in any message or by notifying the support team. Essential account-related notifications will still be sent.

6.4 Contact Methods

For any request or complaint regarding your information, contact our 24/7 live chat support or email us at: [email protected]. We provide support in both Bengali and English.

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Section 7Responsible Gaming and Age Verification

fancybet is for persons aged 21 and above only. Identity document information collected for age verification is kept strictly secure and used solely for that purpose. Information is also processed in accordance with our Responsible Gaming guidelines to monitor accounts, so that timely support can be provided if a player's betting behaviour shows any concerning patterns.

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Section 8Policy Changes and Updates

fancybet reserves the right to update this privacy policy as needed. For significant changes, a notification will be sent to your registered email and the update date will be clearly shown on the site. Continued use of the site after a change is considered acceptance of the new policy.

To learn more about all our services, visit the FAQ section, where answers to common questions are compiled.

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Section 9Applicable Law and Jurisdiction

This privacy policy is governed by applicable law. Any dispute between a user and fancybet regarding data privacy will first be attempted to be resolved through discussion.

If you have difficulty understanding any section of this policy, please contact the support team. To learn about the full terms of our services, visit the Terms and Conditions page, where all rules relating to account use are set out in detail.